All Items are hand made to order and are non refundable unless
- the item is damaged or faulty.
- is not as described
In these instances you will need to contact firstname.lastname@example.org with in 14 days of receipt of the items. You will need to quote
- your order reference number
- item that is faulty or not as expected
- a description or photograph of faulty item
A resolution may be one of a few options listed
- the item may be returned for a refund
- the item may be returned for repair
The refund for item as will not be made until the item has been received back. These can take 3-5 working days to be pressed in accordance to the payment method used at check out.
Our Refund policy does not affect your statutory rights that can be found at